Privacy Policy

Customer Data and Privacy Policy

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1. When a customer places an order, they must provide the necessary personal data for the delivery of goods. This includes the customer's full name, delivery address, phone number, and any other information required for delivery or invoicing purposes. Originesparts.co.uk confirms that this data will be used exclusively for order processing, delivery, and account management. The shop will not disclose this information to third parties, except to subcontractors involved in the delivery or services directly related to fulfilling the customer's order. Any other disclosure of personal data to third parties will only occur with the customer’s consent, unless required by the laws of the jurisdiction where the company is registered.

2. By reviewing and agreeing to the terms, the customer acknowledges that during their search for goods on the online store, files (commonly known as cookies) will be saved on their device. These files facilitate the proper functioning of the online store’s search and browsing features and are a standard technological solution for internet-based services.

3. Originesparts.co.uk affirms its commitment to continually adopting advanced technology to ensure the protection of its customers' personal data.

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Shipping and Delivery Policy

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1. When placing an order, the customer is required to specify the delivery address.

2. The customer is responsible for accepting the ordered goods. If the customer provides an incorrect address, they will be liable for any additional shipping costs incurred.

3. The goods will be delivered by the seller or their authorized representative.

4. If an order contains multiple items, and some are temporarily unavailable, the customer will be informed of the expected delivery date for the missing items and any associated delays.

5. Delivery times are specified in the order confirmation and are calculated from the date of the order. For in-stock items, the order will be ready within one business day, or upon receipt of payment, if prepayment is required.

6. Originesparts.co.uk is not liable for delivery delays caused by courier services or due to the customer providing an incorrect address.

7. Upon delivery, the customer has the right to inspect the package for signs of tampering or damage in the presence of the courier or postal worker. If the package has been opened or damaged, the customer must document the issue with the courier or postal worker and notify Originesparts.co.uk by email at info@originesparts.co.uk.

8. Shipping costs are calculated based on the weight of the goods and the delivery location. The cost is displayed during the ordering process and before final confirmation.

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Payment Terms

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1. The customer is required to pay for the ordered goods using one of the payment methods offered by Originesparts.co.uk.

2. If the customer opts for electronic payment, they must pay immediately. Failure to do so may result in delays, as order processing will not begin until payment is received.

3. The shop will send the invoice to the customer's email address and include it with the delivered goods.

4. Customers may request an electronic invoice by contacting info@originesparts.co.uk.

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Order Processing and Conditions

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1. After visiting Originesparts.co.uk, the customer selects the desired products, and the shop begins processing the order based on the customer’s selections.

2. By choosing products, the customer confirms that they possess sufficient knowledge to select items with the desired specifications.

3. When placing an order, the customer must provide the necessary delivery information, including name, address, and phone number, along with any other relevant details. The shop confirms that this information will be used solely for processing the order, delivering the goods, and invoicing, in compliance with applicable data protection laws.

4. The customer must choose a payment and delivery method from those available on Originesparts.co.uk. They also confirm that they, or a representative, will be available to accept delivery at the specified time and address.

5. Once the customer confirms the order, it is sent to Originesparts.co.uk. The order is considered received once the shop has proof of payment from the selected payment method.

6. After the order is placed, the system automatically sends an email to the customer confirming receipt of the order. Order processing will begin once payment has been received. If the customer fails to pay within seven working days, the order will be cancelled.

7. Customer orders are stored in Originesparts.co.uk's system.

8. By submitting an order, the customer acknowledges that they have read and agree to all the terms and conditions of Originesparts.co.uk.

9. The sales contract is considered valid in the language chosen by the customer on the Originesparts.co.uk website at the time of purchase.